Our Ordering Policies and Procedures are described below. To view specific information, click on the short cut link below. If all of your questions are not answered here, please feel free to contact our Customer Service Hotline at (800) 519-6455 or email our customer service >



Shipping/Delivery Options

We do not offer International Shipping.

Most orders are shipped using standard, overland 5-day delivery schedules. We use the United Parcel Service under most circumstances.

UPS Ground Shipment.

Most in-stock orders will ship within our usual order processing time of 2 business days. However, please allow up to 4 business days for us to pack and ship. The total delivery time is calculated as: (2-4 days for us to pack and ship) + (shipping transit time) = Total Delivery Time


Sales Tax

If you have a question about sales tax, please contact the store via e-mail, phone or at your next visit.


Payment Policy

Payment for orders will be made via your credit card at time of processing. Sales tax and shipping charges will be added. Your credit card will be charged within 24 hours of receiving your online order. You will receive an E-mail confirmation that your order was successful.

Please note that all charges are stated in United States currency. All weights are stated in US measurements (1 US pound equals approximately 0.45 kg.


Return Policy

With prior approval through Calhoun Bend Mill, we will accept returns, but only if the product was found to be damaged upon arrival or if the wrong item was shipped. So be sure you're ordering the right product. If you do have a problem with your shipment, please contact us through the Contact Us section.


Privacy Policy

We respect and value your privacy. You may visit our web site at any time and your identifying personal information will be used only to support the relationship between you and our store. In this regard, we guarantee that we will not sell or provide your personal information, either in whole or in part, to anyone for any reason, unless required to do so by order of law. For more detailed information regarding our Privacy Policy, please click on the Terms and Conditions link provided at the bottom of each page.


Security Information

We endeavor to provide you with full protection surrounding any personal information such as your name and contact information, including your mailing address, contact telephone number/s, and other pertinent identifying information you may provide to us in order to serve your needs. In addition, we use the latest and most up-to-date security software to encrypt your payment information, including your personal and credit card data. For more detailed information regarding our Security Policy, please click on the Terms and Conditions link provided at the bottom of each page.


Credit Card Processing Policy

We work to protect the security of your information so that no part of your Credit Card can be read during transmission by using Secure Sockets Layer (SSL) encrypting software. Credit Card payments are processed within 24 hours of receiving your order. If you have any questions about the charges on your Credit Card, please contact us via e-mail or telephone and provide us with your name and your Order Number.


lockSecure Online Store

We are committed to providing you with a safe and secure shopping experience. We take several measures to protect your personal and financial details.

lockCustomer Service

Have a question or suggestion? Call our Customer Service Hotline at (800) 519-6455 or email
our customer service >
and we will do our best to help you out.

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For more details on Shipping, Sales Tax or Ordering Policies and Procedures… Read more >

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